Order Processing:

Our Online Flagship Store www.merlenne.com is fully operational 24/7. Our commitment to you is to maintain a seamless customer experience, so we’ll let you know if anything changes in regard to expected shipping times.
Our standard order processing time is 2-3 days. During sale periods and holidays, please allow up to 3-5 business days to process your order.

Shipping Costs and Delivery:

Standard Shipping (Delivery within 5-7 days): https://merlenne.com/terms-and-conditions/
Expedited Shipping (Delivery within 2-3 days): https://merlenne.com/terms-and-conditions/
Please keep in mind that our processing and delivery times should be used as a guide only and are based on time from dispatch. We cannot take responsibility for customs clearance delays or failed payment approval, though we will try to minimize any potential delays. Expedited Shipping fees are charged per shipment. If your order contains both item(s) in-stock and preorder items, selecting Expedited Shipping will result in two Euro 25 charges.

Taxes:

Local sales tax will be calculated based on your shipping address and charged on all applicable orders.

International Orders:

We offer complimentary international shipping for select orders that surpass a certain threshold. For more details, please visit our International Returns Page.