We want you to be completely satisfied with your purchase. If you are not satisfied with your purchase, you may return it according to our Returns Policy.

Merlenne will gladly accept returns of unused, unworn, unwashed, unaltered, and undamaged items within 14 days of the date on which items are delivered to you. You may also return any pre-ordered items within 14 days of receiving the items. Your items must be returned in the original packaging, including any boxes and hangers. The designer hangtags must remain attached to the garment during the try-on process. If the hangtags are removed and reattached, we will be unable to accept the item for return. Any designer packaging such as authenticity cards, dust bags, and leather tags must also be returned as they are considered part of the product.

Footwear and accessories must be returned unmarked and unscuffed in the original undamaged boxes provided, and inside a protective shipping box. When trying shoes on for the first time, we suggest doing so on a carpeted surface to keep the soles safe from damage and scuffing. Do not wear the shoes on a hard surface until you are sure of your purchase. Scuffing may render the item ineligible for return.

If the item comes with a security tag affixed, this tag must remain attached. If removed, the item will not be eligible for refund.

All sales, books, autographed items, masks, jewelry, fragrances, cosmetics, beauty products, bespoke handbags, and customized or monogrammed items are final sale and may not be returned. Undergarments and swimwear are final sale and may not be returned due to sanitary reasons.

For returns in the European Union, please create a Return Shipping Label in our EU Returns Portal. If you are unable to create a return label, please contact customer support at merlenne.office@gmail.com. When you use our Return Shipping Label in the European Union Returns Portal €15.00 EUR will be deducted from your refund to cover a portion of the shipping cost.

For returns outside of the European Union, please create a Return Shipping Label in our International Returns Portal. If you are unable to create a return label, please contact customer support at merlenne.office@gmail.com. The cost of return shipping for international orders will vary based on country and distance to our warehouse, and will be deducted from your refund:

• European Union: €15-20 EUR
• Canada: $100 CAD
• EU/UK/EEA/Monaco: €15-25 EUR or equivalent
• Asia/Australia/New Zealand: €100-180 EUR or equivalent
• Mexico: $300 MXN
• All other countries: €20-50 EUR or equivalent

At this time, we are accepting returns for online orders in store.

Select the appropriate return portal below based on your shipping address and follow the prompts to initiate a return and receive a pre-paid shipping label.

Click here for our European Union Portal

Click here for our International Returns Portal

At this time, we are not able to process exchanges. If you need a different color, item or size, we recommend ordering the desired size while it is still in stock and shipping back your return in accordance with our Return Policy.